Warranty & RMA Policy

Warranty & RMA Policy

Dear Customers,

Please pay your attention to the following procedures in obtaining our RMA service policies. Please kindly follow the procedure below in order for us to provide you a better and faster RMA services.


Service Items Description

All Consumer Electronic items produced and sold by Ricatech B.V.


Service Terms Description

  • RMA: Means of "Return Merchandise Authorization"
  • DOA: Means of "Dead On Arrival"
  • OOW: Means of "Out Of Warranty"

Policy

Ricatech will not allow issuing the RMA number and providing RMA service to any customer who refuses to cooperate and provide all the necessary information required under Ricatech B.V. RMA service policy and procedures.

  • All Ricatech items provide a 2 years warranty period as from the original invoice issue date. By the first year from original invoice date, Ricatech will provide a SWAP service for the defect item. By the second year from original invoice date, Ricatech will charge a cost price for defect item which need to be done by REPARING or SWAP service.
  • Ricatech doesn't accept and provide any extended warranties what are given to any end-users by their vendors.
  • All end-users / buyers has to request RMA service from their Vendor, as long as Ricatech B.V. item is still under warranty and the company / Vendor is not Out of Business, Ricatech will not to provide any direct RMA service to any end-users.
  • Warranty can be voided – Under the following conditions; there will be no warranty service:
    • Damage caused from personal careless issue and not with a natural defect by the item.
    • Not follow up our product user manual guide in operation to cause of defect and damage.
    • Shipping or transit accidents, abuse, misuse or improper installation.
    • Operation with improper power voltage or electricity or faulty associated equipment.
    • Unauthorized modification hardware or up-dating software firmware.
    • Alteration or improper servicing.
    • Acts of God.
    • Tampering.
    • Excessive external force being applied to the product at customer site.
    • Abnormal wears and tears against the product specifications.
    • Products, on which the serial number has been altered, defaced or removed

Procedures

  1. Please always fill in the RMA Request form with original invoice number, serial number and problem descriptions….etc all necessary information, Fax the RMA Request form back to our RMA service center in The Netherlands, Fax No. : +31- ( 0 ) 180-44 60 29 or email to our RMA department: rma@ricatech.com
  2. For every RMA request, please do it at least with 5 pieces or more quantity.
  3. When submitting the RMA request, please provide a Summary Table stating the number of pieces per model you are requesting. Please note the RMA request will NOT be granted if the RMA requests are made without such Summary Table.
  4. When your request is granted, we will provide you a RMA number and advise you on if there are any products are OOW. Please DO NOT send the OOW item back to us, as ANY OOW items will be returned directly at the customer’s cost. Please kindly observe this rule in order to save the freight cost of all parties. any OOW items requesting special RMA service by customer, a charge of €40 + extra material cost + extra VAT ( If, applicable ) will be applied.
  5. Please send the main unit of the product only and retain any accessories such as cables, manuals, CD, adapter etc as those will not be replaced. And please make sure the package is damage proof before shipping it to Ricatech, otherwise we will not hold responsibility for the shipping damage.
  6. Customer should dispatch the RMA shipment to Ricatech no later than 7 working days after the issuing of the RMA number. Otherwise the RMA number should be-reapplied.
  7. For models with valid warranty in the first year but cannot be repaired or swapped by the same model, Ricatech is allowed to swap it with the model of similar grade.
  8. Please send the defective goods to our RMA service center at :
    Tinstraat 103
    2984 AN RIDDERKERK, The Netherlands
  9. All RMA shipment should bear clear marking of its RMA number on the packaging.
  10. Please allow approx. 10 working days turn around time once our service center receives your goods. If you still do not receive them after 10 working days, please contact your sales representative in Ricatech.
  11. All the products shipped from Ricatech are in good condition while shipping to our customers. Each item is carefully examined thoroughly and properly packed. If they’re are any damages or further problems with the product upon receiving the goods, please notify us immediately, a special attention will be inducted. If you will not reported within 7 working days from received date, Ricatech will not be held responsible for failing to contact us.
  12. For the transportation cost of RMA sending in and out, it will be responsible by both parties in each single sending way.

If the above procedure is not followed, it will result in rejection of the RMA shipments at the Ricatech logistic and RMA department.

Best Regards,

Ricatech B.V.